Railway Board Chairman Reviews IRCTC War Room, Focuses on Monitoring and Food Quality

Railway Board Chairman Reviews IRCTC War Room in New Delhi

The Chairman and CEO of the Railway Board visited the IRCTC War Room at the World Trade Centre in New Delhi on August 24, conducting a detailed review of its monitoring, surveillance, and operational activities. According to ANI, the visit lasted nearly two hours and included interactions with IRCTC CMD (L/A) Rahul Himalian and senior directors and officials.

The discussions centered on passenger services, real-time monitoring, grievance redressal mechanisms, catering quality, and measures being undertaken by IRCTC to improve the passenger experience. The Chairman appreciated the efforts being made by IRCTC towards strengthening service delivery and improving the overall quality of passenger amenities.

War Room's Role in Monitoring

The War Room's role in keeping a close watch on services and enabling prompt intervention was reviewed in detail during the visit. The facility is designed to provide real-time oversight of railway services, allowing for quick responses to issues as they arise. The Chairman's review highlighted the importance of such monitoring in maintaining service standards across the network.

Officials were reportedly advised to adopt a more proactive and rigorous approach towards service monitoring, with emphasis on frequent inspections, surprise checks, raids, and field-level monitoring. These measures are aimed at ensuring that prescribed standards are consistently followed across the railway network, particularly in catering services.

Focus on Food Quality and Passenger Facilities

A significant portion of the discussions focused on strengthening food quality, hygiene, preparation standards, and basic passenger facilities. The emphasis was on maintaining continuous oversight of catering services, ensuring that food served to passengers meets hygiene and quality benchmarks. The review underscored the need for strict enforcement of standards, combining technology-enabled monitoring through the IRCTC War Room with regular field inspections.

Ongoing Efforts to Improve Passenger Experience

The visit reflects the Railway Board's continued focus on strengthening monitoring systems and improving the passenger experience. By leveraging the IRCTC War Room's capabilities and complementing them with field-level checks, the aim is to achieve better services, higher quality standards, and a more passenger-centric delivery model.