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PHLPost warns public against 'smishing' online scams
The Philippine Postal Corporation has issued a warning about fraudulent text messages, or 'smishing,' that misuse its name to steal personal and financial information. Scammers claim delivery problems or demand redelivery fees via suspicious links, and PHLPost urges the public to use only official channels for tracking and to report suspicious messages.
The Philippine Postal Corporation (PHLPost) is warning the public against fraudulent text messages, or "smishing," that misuse the name and identity of the postal service to steal personal and sensitive financial information. The warning, carried in a press release from PHLPost and reported by Rappler and SunStar Publishing Inc., describes a scheme in which scammers send text messages containing suspicious links, claiming there is a problem with the delivery of a parcel because of an incomplete address, or demanding an immediate "redelivery fee" paid by credit or debit card.
PHLPost strongly emphasized that these messages do not come from the postal service. According to the agency, it does not ask for sensitive information such as bank account details, card information, passwords, or One-Time Passwords (OTPs) through text messages. The public is advised to never click suspicious links, share personal or banking information, or make online payments through unverified websites. Recipients are encouraged to always check the source and authenticity of a message before taking any action.
For legitimate parcel tracking and verification, PHLPost advises the public to use only the official PHLPost website and authorized communication channels. The agency also provided contact details for inquiries and for reporting suspicious messages or activities: PHLPost Customer Service at (02) 8288-7678 or 8288-POST, and email addresses phlpostcares@phlpost.gov.ph for customer service and isd@phlpost.gov.ph for the Inspectorate Department.
How each outlet told it
Rappler
Framing: Headline includes 'and online scams', broadening the scope, but also includes a lead note that this is a press release from the Philippine Postal Corporation. — Neutral and informational; quote: 'This is a press release from the Philippine Postal Corporation.'
Facts Included:
Identical factual content as the PHLPost press release: scammers send texts with links about delivery problems or 'redelivery fee' payment.
PHLPost states it does not ask for sensitive information via text.
Public advised not to click links, share personal info, or pay through unverified websites.
Public should use official PHLPost website and authorized channels for tracking.
Contact details provide: phone and email addresses for customer service and Inspectorate Department.
Framing: Headline emphasizes the warning against 'smishing' online scams, without specifying that this is a press release. — Neutral and advisory; quote: 'PHLPost strongly emphasized that these messages do not come from the postal service.'
Facts Included:
PHLPost warns public against fraudulent text messages ('smishing') that misuse its name to steal personal and financial information.
Scammers send text messages with suspicious links claiming a delivery problem due to incomplete address or demanding an immediate 'redelivery fee' via credit/debit card.
PHLPost states it does not ask for sensitive information such as bank account details, card numbers, passwords, or OTPs via text.
Public advised not to click suspicious links, share personal/banking information, or pay through unverified websites.
Public advised to use official PHLPost website and authorized channels for legitimate tracking.
Contact details: customer service phone (02) 8288-7678 or 8288-POST, email phlpostcares@phlpost.gov.ph, Inspectorate Department at isd@phlpost.gov.ph.
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Claim
Confidence
Status
ClaimThe Philippine Postal Corporation (PHLPost) is warning the public against fraudulent text messages, or 'smishing,' that misuse the name and identity of PHLPost to steal personal and sensitive financial information.
ClaimPHLPost said scammers typically send text messages containing suspicious links, claiming that there is a problem with the delivery of a parcel because of an incomplete address or that an immediate 'redelivery fee' must be paid using a credit or debit card.
ClaimPHLPost does not ask for sensitive information such as bank account details, card information, passwords, or One-Time Passwords (OTPs) through text messages.
ClaimThe public is advised to never click suspicious links, share personal or banking information, or make online payments through unverified websites.
ClaimFor legitimate parcel tracking and verification, the public is encouraged to use only the official PHLPost website and authorized communication channels.
ClaimFor inquiries or to report suspicious messages or activities, the public may contact PHLPost Customer Service at (02) 8288-7678 or 8288-POST, or send reports via email to phlpostcares@phlpost.gov.ph or PHLPost Inspectorate Department at isd@phlpost.gov.ph.