Regulator unveils consultation paper on Public Insurance Registry

The Insurance Regulatory and Development Authority of India (IRDAI) on Tuesday, September 1, released a consultation paper proposing the creation of a Public Insurance Registry (PIR), envisioned as a population-scale digital public infrastructure. The regulator said the proposed registry is intended to make insurance services more transparent, accessible, and efficient, while promoting affordability and financial sustainability.

The proposal marks the latest step in IRDAI's efforts to build a more connected and resilient insurance ecosystem. According to the consultation paper, the PIR is designed to connect insurers, reinsurers, intermediaries, financial institutions, government agencies, and policyholders through an interoperable digital framework covering the entire insurance lifecycle.

IRDAI had first proposed setting up the registry in March this year. The framework is envisaged as a consent-driven and legally compliant digital infrastructure, addressing stages from policy issuance and servicing to claims, grievance redressal, and dispute resolution.

Aims and architecture

The regulator described the PIR as a population-scale, interoperable, and non-exclusionary digital public infrastructure for the insurance sector. The stated objectives include facilitating growth and inclusion, building trust and transparency, and promoting affordability and financial sustainability.

"Envisaged not merely as a data repository, but as an innovation platform and a strategic investment in national economic infrastructure, the PIR will strengthen consumer protection, market efficiency, insurance coverage and supporting the next generation of insurance reforms," IRDAI said in its release.

The proposed architecture will function as an interoperable access layer rather than a single centralised data repository. Underlying information would remain securely with the original source institutions, while the registry would provide authorised participants with verified and consistent information.

According to the consultation paper, the framework is intended to reduce information barriers and systemic friction across the insurance sector, promoting fair competition. It could enable insurers to develop more tailored products, improve risk pricing, and strengthen customer service by making reliable information more accessible.

For policyholders and prospective buyers, the registry could offer a single-window interface to discover and compare insurance coverage, verify licensed insurers and intermediaries, track policies held across multiple insurers, simplify the claims process, and help identify forgotten or unclaimed insurance amounts.

Drawing on digital public infrastructures

IRDAI said the PIR draws encouragement from the success and lessons of digital public infrastructures (DPIs) developed in other sectors of the Indian economy, including the JAM trinity, credit information bureaus, Unified Payments Interface, DigiYatra, PM GatiShakti, Government e-Marketplace (GeM), and Ayushman Bharat Digital Mission.

The consultation paper adopts a "user-centric approach," according to the regulator, anchored in the needs and challenges of diverse stakeholders across the insurance ecosystem. The envisioned use cases span eight stakeholder groups, including insurers, reinsurers, intermediaries, and financial institutions. These use cases are currently at the conceptual stage and will be developed into detailed functional and technical specifications as the PIR moves towards implementation.

The initiative is part of the broader vision under the Sabka Bima Sabki Raksha (Amendment of Insurance Laws) Act, 2025, and aims to create a more integrated and transparent insurance ecosystem, as reported by The Hindu Business Line and Lokmat Times.

Next steps

IRDAI has invited comments and feedback from stakeholders and the public on the consultation paper. The deadline for submissions is September 30.