Auckland Flu Surge Strains Hospitals and Health Services

Auckland is in the grip of its worst week for flu-related hospitalisations in a decade, with health officials warning the entire system is under significant pressure. Flu-related hospitalisations in the region have hit a 10-year high, and national infection rates are at a four-year high, according to Health NZ chief executive Dale Bramley.

Bramley told Nine to Noon the hospital system was "very, very busy," but the pressure extended across the whole health system, including Healthline, primary care, St John, and emergency departments. A national coordination centre has been set up to divert staff and resources to where they are needed most, he said, but the task has been complicated by a 27% increase in Health NZ staff off sick in the past week.

The spike is driven by influenza A, along with cases of RSV, cold viruses, and some Covid-19. Bramley said he had visited three emergency departments this week and described the circumstances as "quite difficult."

Health authorities have activated the Winter Plan, with more telehealth services, work with urgent care clinics, and a small percentage of elective procedures being cancelled. About 1500 people have been redirected from emergency departments to urgent care. There are extra hospital beds and 264 additional staff in place, with 64 doing extra duties, Bramley said.

However, some Auckland health workers spoken to by RNZ said they had seen little evidence of extra beds or staff. Urgent care clinics in Auckland have reported waits of 10 hours or more, and some have not been able to open. Delays in rapid-build wards promised by the government in November have also been reported, with Middlemore, Wellington, and Waikato delayed to next year, Hawke's Bay due to open next month, and Nelson in November.

North Shore ED Nurses Describe 'Feral' Conditions

At North Shore Hospital, 120 nurses have written to Health NZ chief executive Dale Bramley, saying the emergency department is in its own state of emergency. Charge nurse Jean Classey described the ED as "feral" and "an absolute nightmare," with patients crammed into corridors and brightly lit public spaces with no privacy. She said incontinent patients were sometimes waiting in wet beds until nurses could find a space to change them.

The nurses' letter said Health NZ failed to plan properly for winter and had not hired the agreed number of nurses. It outlined problems including 90-minute triage waits, heart scans taking hours, patients waiting more than 50 hours for a bed, missed medications, soiled beds, and the department at 300% capacity at times.

Health NZ confirmed the emergency departments at North Shore and Waitakere Hospitals were having their busiest ever winter, with nearly 14,000 patients through the doors in July. It said its winter plan was helping.

Nurse Sharon Franklin-Smith said she had seen a line of grey heads – people in their 80s or 90s – being cared for in the corridor, lacking dignity and respect. Jean Moor, a nurse for 35 years, said it was the worst she had seen it.

Health NZ announced it had started recruiting 50 new nurses for North Shore and Waitakere, with nine for the North Shore ED. Brad Healey, group director of operations, said a central team of 10 nurses and 14 health care assistants would be dispatched where needed, and he called staff "amazing." But the North Shore ED nurses said nine new nurses was not enough.

Bramley said seriously ill people should always go to an emergency department where they will get priority care. Health NZ did not respond to RNZ's request about the letter's detailed claims.

Healthline Reinforcements and Call Surge

Healthline has called in reinforcements to cope with a deluge of calls amid the flu outbreak. Brian O'Connell, chief operating officer of Wakarongorau Aotearoa, which operates Healthline, said the service was handling about 20% more calls in the past seven days compared to July, with calls up from about 1000 to 1200-1300 a day. Healthline increased resourcing by 10%, with about 25 nurses and paramedics on at any time and a current wait time of 10 minutes.

O'Connell said out of every five callers, only one would be diverted to hospital or 111. About 30% of calls were for children under 5, and Plunket was taking an extra 200 calls a day to help with demand.

University of Otago professor Dr Michael Baker said more needed to be done sooner, including stronger advice about masks. He said at this stage it was too late to change the trajectory, but a graded response and continuing vaccination would help. Baker also noted New Zealand did not have a graded system to communicate respiratory risk in the community.

Flu Data and Expert Analysis

Auckland had 177 people admitted to four hospitals with severe acute respiratory illness from 9 to 16 August, up from 125 the week before – the highest weekly rate since 2015, according to PHF Science. Dr Hannah Cooper, a public health physician at PHF Science, said it was not a worse flu than usual but there was more of it around, and the combination of flu with RSV and rhinovirus had tipped the system into a very high level of illness.

For the week ending 9 August, the flu hospitalisation rate in Auckland was 3.781 per 100,000, up from 1.574 the week before – still within the normal range for peak season. Cooper attributed the spread to cold weather and a late season, and said the vaccine was a very good match for circulating viruses.

Professor Michael Plank said influenza rates had "rocketed," approaching the highest levels in four years, with a possibility the outbreak could exceed the 2022 peak.

Calls for a National Risk Warning System

Waatea News reported that the surge has prompted questions about whether New Zealand needs a simple national warning system for respiratory infection risk. Professor Michael Baker said the surge is well documented across multiple surveillance systems and is adding substantial pressure to already stretched services. He argued for a clearer, nationally recognised way of communicating risk, noting that Māori and Pacific people over 55, along with young children and those with underlying conditions, are at increased risk.

Baker also highlighted that hospital surveillance from 2025 showed Māori and Pacific peoples were around twice as likely to be hospitalised with influenza. He said it was still not too late to get vaccinated, and the vaccine appears well matched to circulating strains.